Jeremy Wright knew exactly what he wanted to gift his wife, Sarah, for Christmas last year: tickets to a
World Cup soccer game.
Wright used U.S. resale platform StubHub and snagged two tickets to watch the
Netherlands take on
Japan on June 14.
But their excitement turned to bitter disappointment after an email from StubHub just five hours prior to kickoff informed them that their tickets could not be delivered.
That email, seen by Reuters, told Jeremy that StubHub had found new tickets at no extra cost, covering him under its "FanProtect Guarantee."
However, when he followed the steps to claim the new tickets, the only option StubHub gave him was to take a refund.
After hours waiting for and trying to get StubHub customer support to look into the issue, the Wrights gave up and drove back to Austin in the rain.
